Jira Work Management FAQs

We’ve seen how Jira Software and Jira Work Management have helped teams do their best work, so we are bringing together the best of both worlds into one Jira experience that offers what both software and business teams need to collaborate better with each other. Jira Software Cloud has always included all Jira Work Management features in business projects as well as software projects. Now unified, Jira is more streamlined, collaborative, and powerful than ever – read more about what’s new here.

Jira is a project management tool for every team that unlocks cross-functional collaboration, visibility, and alignment, in addition to the flexibility teams need for their ways of working. It also gives leaders and administrators the data-driven insights they need to make the best decisions.

Plans and pricing for Jira are available here.

Jira Work Management subscriptions can no longer be purchased online starting May 1, 2024. However, customers with existing Jira Work Management quotes can still purchase until the expiry date on their quote.

Yes, users with a Jira Work Management subscription will continue to have access to Jira Work Management until they are migrated to a Jira subscription or until the end of their contract term, as applicable.

Jira Work Management subscriptions can no longer be purchased online starting May 1, 2024. Customers with existing Jira Work Management quotes can still purchase until the expiration date on their quote.

Users on a Jira Work Management subscription will continue to have access to Jira Work Management until their users are migrated to a Jira subscription or until the end of their contract term, as applicable. The features in Jira Work Management will continue to be available in Jira and customer data will continue to exist in Jira. Migrations will begin in early 2025 – several months in advance of your migration, we will provide more details on the next steps and your options.

If you choose to opt out of migration, you will continue to have access to Jira Work Management until the end of your contract term.

We will be automatically transitioning customers to Jira at the beginning of 2025, unless you decide to opt out. By opting out, you will be deciding to not renew your Jira subscription.

If you previously had a Jira Software license, you have now been transitioned to a new Jira subscription. If you have separate Jira Work Management and Jira subscriptions, your Jira Work Management and Jira users will be merged into one Jira subscription. If the merged users from Jira Work Management do not fit into the current subscription tier of your existing Jira subscription, the Jira subscription will be upgraded to the next user tier, at no additional cost, for the remainder of your contract.

If you do not have a current Jira subscription at the time of migration, you will be given a Jira subscription for the same number of users at no extra cost. After the user migration period, you will receive a 10% discount* toward your Jira subscription, applied at your next renewal. Upon renewal, pricing may vary depending on changes in user tier, plan, and/or licensing.

^{*This discount only applies to customers with Jira Work Management subscriptions migrating to Jira subscriptions. Customers who are eligible to receive the 10% discount off Jira (valid for up to 12 consecutive months) will get the discount applied at their next renewal after migration. This discount does not apply to free Jira plans or users who have access to Jira Work Management through a Jira Software subscription. It also does not apply retroactively to existing Cloud subscriptions that were not purchased pursuant to this promotional offer.}

^{Atlassian may modify or cancel promotions at any time, and this page does not obligate Atlassian to extend any specific promotions for any specified period of time. To see whether you qualify for this limited-time promotional offer, please contact your rep or Atlassian Support.}

If you have a current Jira Work Management subscription, we will be offering a 10% discount towards your Jira subscription to help make this transition easier. This discount does not apply to free Jira plans or users who have access to Jira Work Management through a Jira Software subscription. For more details on the discount, see above.

If you have any specific questions about your organization’s pricing, please reach out to your dedicated rep or Atlassian Support.

If you cancel your Jira Work Management subscription at any point, you will be unable to reactivate it and will be ineligible for the 10% discount. You will need to subscribe to Jira to maintain access to your projects and will be ineligible for the 10% Jira discount. For more details on the discount, see above.

No action is needed for users with Jira Software subscriptions, and pricing will remain the same. Jira Software users already have already transitioned to the Jira experience and its features today.

If you have users with access to Jira Work Management through a Jira Software subscription, you will not have to migrate users and will not be eligible for the discount.

Users on a Jira Software subscription will have access to all the new features and capabilities in Jira. There is no action needed for these users

Users on a Jira Work Management subscription will continue to have access to Jira Work Management until they are migrated to a Jira subscription or until the end of their contract term, as applicable. User migrations will begin in early 2025 – several months in advance of your migration, we will provide more details on next steps and your options. If you choose to opt-out of the user migration, you will continue to have access to Jira Work Management until the end of your contract term.

If you would like to migrate users on a Jira Work Management subscription to the new Jira experience and Jira pricing before 2025, we will provide additional documentation by August 2024. We will be unable to support manual migrations and discounts for Jira renewals for former Jira Work Management customers before August 2024.

Existing Jira Work Management business projects in the same Jira instance will be unaffected as we update your subscription and there will be no need to migrate data. All existing business project functionality that was available with Jira Work Management subscriptions will continue to be available in Jira.

You will have the ability to opt out ahead of the automated user migration that’s happening in early 2025. Email communications will be sent out with details on your options ahead of the automatic migration in September/October 2024. If you choose to opt out, after your Jira Work Management subscription expires, users will no longer have access to Jira Work Management or Jira and you may lose access to your projects.

Customer will be able to opt-out of the user migration in September-October 2024. If a customer does not opt-out, they will be automatically migrated to Jira at the beginning of 2025. We will send notifications to impacted customers about the user migration and opt-out process ahead of the opt-out period.

Jira Work Management trials will remain active until their end date. Until your trial ends, you can still purchase a Jira Work Management plan, or upgrade and downgrade your existing plan. If you purchase Jira Work Management during your trial period, you will have access to Jira Work Management until the time of migration. After migration to Jira, you will be eligible for a 10% discount on your Jira subscription. For more details on the discount, see above.

Once your trial period is over, you will no longer be able to purchase a Jira Work Management plan but you will be able to purchase a Jira subscription.

Customers managed by Atlassian solution partners will have the same user migration process as all Jira Work Management customers. In early 2025, users will be automatically migrated to Jira and customers will receive a discount of 10% towards their Jira subscription (valid for up to 12 consecutive months) upon their next renewal.

The user migration will occur within your contractual term, and will not increase cost for the remaining term duration. If you do not want to automatically migrate users in early 2025, you can can opt out in September/October 2024 – more details will be provided closer to then.

If you have an existing Jira Software subscription, then your Jira Work Management and Jira Software users will be merged into one subscription during the migration process. For this automatic merge to work, your Jira Software subscription must be at the same or higher plan level (Standard, Premium, etc) as your Jira Work Management subscription.

If your Jira Work Management plan is higher than your Jira Software edition, then you won’t be eligible for the automatic migration and will have to be manually migrated. We’ll be sharing more details on this process in September/October 2024.

During the user migration from Jira Work Management to Jira, it’s possible that you may see an increase in the user tier of your current plan. This may happen if the number of users migrated from your Jira Work Management subscription is more than your current user tier on Jira Software. If that happens, you will not see an increase in price for the higher user tier for the remainder of your current billing term. Your next billing term will take into account your post-migration user user count, however a 10% discount will be applied to your new user tier. For more details on the discount, see above.

Because Marketplace apps are provided by third parties, we are unable to provide any specific details as each app will differ. Apps are designed to be compatible with all Jira products, so we do not anticipate any changes in functionality. Depending on the app, some may require re-authentication or re-configuration.

If you have a Jira Work Management subscription and also have Jira apps, you may see an increase in the total bill after the user migration process. For customers who face an increase in the user tier, you will not see a billing change from apps for the remainder of your current billing term. In your next billing term, you might see changes in cost depending on your post-migration user count.

Jira Work Management is not available in Data Center, therefore Jira Software Data Center will remain unchanged.

Jira Work Management users with an Atlassian Together subscription will be migrated to a Jira instance. These users will continue to have access to all the features in Jira Work Management, and after migration will be better integrated with teams who are currently using Jira Software. Access to Confluence and Trello will not change and Atlas features will become part of the platform and available to all Atlassian customers. For more information, check out the Atlassian Together FAQs.

Users on a Jira Service Management subscription will still be able to access business projects, but not software projects. There are no plans to change this at this time.

Yes, customers with an active Jira Work Management subscription can still change their product edition or user tier until they migrate to Jira.

If you're a customer with a dedicated representative, you can contact them directly. Otherwise, please reach out to Atlassian Support.